Help & contact
Reach us through whichever channel feels easiest. We respond in English,
Dutch, or Sranantongo.
Email
[email protected]
WhatsApp
+597 862 4316 · FASTEST
Call
+597 862 4316
WhatsApp · second line
+597 855 0909
Call · second line
+597 855 0909
Pickup hub · Paramaribo
Aircrate · Hub
New Yorkstraat 18
Groot Paramaribo · Suriname
Open Mon–Sat · 09:00–17:00
Open Mon–Sat · 09:00–17:00
FAQ
What does it cost to ship a pound?
$4.35 per pound, always rounded up to the next whole pound. So 4.1 lb
is charged as 5 lb at $21.75. Founders pay $4.25/lb with free door
delivery in any zone.
How long does shipping take?
Usually 4 to 8 business days from the moment your package arrives at
our Florida warehouse. We fly to Paramaribo twice a week.
What's the difference between ship-only and full service?
Ship-only: you order on your own US card, ship to your AC suite,
and we forward to Suriname — you only pay freight ($4.35/lb).
Full service: we place the order on our card and you pay item +
freight + a small service fee.
Why was I asked to pre-declare my package?
Pre-declaring tells us the merchant, order ID, and weight estimate
so we can match it to your account when it lands. Not required —
but it speeds up intake and avoids unclaimed packages.
Can I pay in cash at pickup?
Yes. Pay with Uni5Pay+, Mope or bank transfer, or with cash at
the hub. Whatever is easiest for you.
Shipping from China (sea)?
We ship bulk sea freight from China (Yiwu) to Paramaribo at $450 per
cubic meter, minimum 0.2 m³. Best for furniture, inventory and big
items. See how China sea freight works →
Is door delivery available?
Yes in Groot Paramaribo ($5 for non-members, free for members and
founders). Other zones quoted on request.