Help & contact
Reach us through whichever channel feels easiest. We respond in English,
Dutch, or Sranantongo.
Pickup hub · Paramaribo
Aircrate · Hub
New Yorkstraat 18
Groot Paramaribo · Suriname
Open Mon–Sat · 09:00–17:00
Open Mon–Sat · 09:00–17:00
FAQ
What does it cost to ship a pound?
$4.35 per pound, always rounded up to the next whole pound. So 4.1 lb
is charged as 5 lb at $21.75. Founders pay $4.25/lb with free door
delivery in any zone.
How long does shipping take?
Roughly 10–14 days from the moment your package lands at our US
warehouse. Cavalier Caribbean runs MIA → PBM twice a week.
What's the difference between ship-only and full service?
Ship-only: you order on your own US card, ship to your AC suite,
and we forward to Suriname — you only pay freight ($4.35/lb).
Full service: we place the order on our card and you pay item +
freight + a small service fee.
Why was I asked to pre-declare my package?
Pre-declaring tells us the merchant, order ID, and weight estimate
so we can match it to your account when it lands. Not required —
but it speeds up intake and avoids unclaimed packages.
Can I pay in cash at pickup?
Yes. PayPal/card online for the deposit and online payments, cash or
local bank card at the hub for the balance. Either way works.
Shipping from China (sea)?
We ship bulk sea freight from China (Yiwu) to Paramaribo at $450 per
cubic meter, minimum 0.2 m³. Best for furniture, inventory and big
items. See how China sea freight works →
Is door delivery available?
Yes in Groot Paramaribo ($5 for non-members, free for members and
founders). Other zones quoted on request.