Aircrate is a freight-forwarding service operated from Paramaribo, Suriname. We ship parcels from the United States to Suriname on behalf of customers. By using air-crate.com, requesting a quote, or paying for a shipment, you accept these terms.
1. What we do
Two services:
- Ship-only. You order on a US merchant with your own card and ship the package to our US partner warehouse. We forward it to Suriname for a flat $4.35/lb, weight rounded up to the next whole pound.
- Full service. You send us the product link. We place the order on our card, receive the package at the US warehouse, and forward to Suriname. You pay: item price + US merchant shipping + freight + a 10% service fee ($5 minimum). Members pay a 5% service fee and skip the 50% upfront deposit.
2. Pricing
Freight is $4.35 per pound, always rounded up to the next whole pound. So 4.1 lb costs the same as 5 lb. This rounding is the carrier's rule, not ours, and we apply it consistently.
Quotes are valid for 3 weeks.
Your quote is an estimate until the package is weighed. Freight is billed on the actual weight measured on our partner's scale at the US warehouse, not on the weight we estimated when you ordered. Published product weights are usually the bare item and exclude packaging, and bulky but light goods (inflatables, furniture, anything in a large box) routinely arrive heavier than the listing suggests.
If the weighed weight differs from the estimate we rebill the difference, up or down. You will see the corrected amount on your payment page, and we will tell you before you owe anything. The freight rate itself never changes: it stays $4.35 per pound, applied to the real weight.
3. Payment
Payment is via bank transfer, Uni5Pay+, Mope, Tikkie, or cash on collection. Online card payment is temporarily unavailable. We do not store card numbers.
For non-member full-service orders we collect a 50% deposit upfront and the balance once the package arrives at our US warehouse and the final weight is confirmed. That deposit is 50% of the estimate, not 50% of the final total. If the package weighs more than estimated, the extra freight is added to the balance, so the balance can be larger than the deposit you paid. If it weighs less, the balance is smaller. Members pay in full at checkout and are rebilled the same way if the weight changes.
Ship-only orders are billed entirely on the weighed warehouse weight and are paid on collection, so the amount quoted when you declared the package is always an estimate.
4. Refunds and cancellations
- Before we order or before your package arrives at our US warehouse: full refund minus any non-refundable merchant fees we already incurred.
- After your package arrives at the US warehouse: freight is non-refundable because we've committed to the air shipment. We will return the package to the US merchant at your cost where the merchant allows.
- Lost or damaged in transit: see section 7 (insurance).
5. What you can't ship
The US-to-Suriname air corridor and our partner carrier prohibit:
- Hazardous materials: flammables, explosives, compressed gas, corrosives.
- Lithium-ion batteries shipped loose (devices containing batteries are generally OK; bare cells are not).
- Firearms, ammunition, weapons, weapon parts.
- Cash, currency, precious metals or jewelry above declared values.
- Perishables, fresh food, plants, live animals.
- Counterfeit goods, controlled substances, anything illegal under US export law or Suriname import law.
If a prohibited item is in your shipment we may refuse it, dispose of it at the US warehouse, or in serious cases report it to authorities. The freight charge is non-refundable in these cases.
6. Customs and duties
Our quote includes air freight and clearance through Paramaribo customs. Suriname import duties, sales tax, and any inspection fees imposed by SR customs are your responsibility unless our quote explicitly itemises them as included.
7. Insurance and liability
By default, shipments include the carrier's standard coverage: up to $1,000 CIF value, with a $25 minimum charge if you want coverage applied. Above $1,000, coverage is available at 2.5% of declared CIF value, arranged before the shipment leaves the US warehouse. Without an explicit insurance line on your invoice, your shipment is uninsured.
Our liability for delay, loss, or damage is capped at the insured value of the shipment, or the freight charge if the shipment was uninsured. We are not liable for consequential damages (lost sales, missed events, etc.) under any circumstances.
8. Delivery times
Transit times are estimates, not guarantees. Typical US → PBM transit is 4 to 8 business days from the moment your package arrives at our Florida warehouse. Customs holds, weather, and carrier delays can extend this.
9. Membership
Aircrate Member is a monthly subscription billed at the price shown on /membership at the time you subscribe. Benefits apply for as long as the subscription is current. You can cancel any time from your account page; benefits remain active until the end of the period you've already paid for. We do not pro-rate refunds on cancellations.
10. Your account
One account per person, registered with an email you control. Sharing account access is fine for household members; we treat anyone signing in with a valid magic link or Google sign-in as authorised. Don't impersonate someone else or use the service to facilitate fraud.
11. Service availability
We aim for 24/7 site availability but make no uptime guarantee. Maintenance windows and outages may occur. Quotes outstanding during an outage remain valid for their original 3-week window.
12. Changes to these terms
We may update these terms. The "Last updated" date at the top reflects the current version. Material changes to pricing, refunds, or liability will be emailed to active customers at least 14 days before taking effect.
13. Governing law
These terms are governed by the laws of Suriname. Disputes that can't be resolved by email or phone go to the courts of Paramaribo.
14. Contact
Email [email protected]. We read every message — Aircrate is run by one operator, so you're emailing the person who packs your box.